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Auto-populated from your session β€” Product, systems, advisory, download history, and support agent conversation have been pre-filled. Review and add any details before submitting.
Product Details Auto-filled
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Affected Systems From Insights
  • πŸ–₯ prod-web-01.initech.com Affected
  • πŸ–₯ prod-web-02.initech.com Affected
  • πŸ–₯ prod-api-01.initech.com Affected
  • πŸ–₯ prod-payment-01.initech.com Affected ⚠
  • πŸ–₯ staging-web-01.initech.com Patched βœ“
5 of 8 affected systems selected. 1 system already patched. View all in Insights β†’
Download History From session
RPM openssl-3.0.7-27.el9.x86_64.rpm 3.2 MB Downloaded today at 9:42 AM βœ… SHA verified
Case Details Review & edit
Pre-filled from your support agent conversation. Add any additional context.
Support Agent Conversation Attached
Priya: Dependency conflict when applying openssl-3.0.7-27 on systems with custom kernel module.
Agent: Found 2 related KB articles. KB#7045231 β€” Resolving OpenSSL dependency conflicts with custom kernel modules (Verified βœ…). KB#7045298 β€” RHEL 9 kernel module compatibility matrix (Verified βœ…).
Agent: KB#7045231 matches your scenario. Recommended steps: remove custom module β†’ update OpenSSL β†’ rebuild module β†’ reload.
Priya: Worked on staging-web-01. But prod-payment-01 has HSM-linked module β€” different config. Need confirmation before patching payment systems.
Your support engineer will see this full conversation for diagnostic context.
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