Search → Downloads → Support → Case — one continuous journey in the Hybrid Cloud Console
Priya types a CVE ID and gets immediate results — advisory, errata, affected packages, and an AI summary with KB citations.
Full search results with advisory details, errata, affected packages, and a prominent "Downloads" service entry.
Entitled products with architecture pre-selected from Insights. Boot ISO, minimal ISO, RPM packages with SHA and entitlement.
Side-panel agent with session context, KB citations with "verified" tags, and no re-explaining what you already tried.
Product, systems, advisory, download history, and agent conversation — all pre-filled. Three minutes instead of twenty-five.